Job Description

:


We are seeking a dedicated Customer Support with 1+ years of experience to join our team during US shift hours. The ideal candidate will be responsible for assisting customers with inquiries, troubleshooting product issues, and providing exceptional service. The role requires excellent communication skills, problem-solving abilities, and a customer-centric approach.


About Recooty

Recooty is a dynamic US-based startup, headquartered in Indore, Central India. We're revolutionizing recruiting and already trusted by 12,000+ users with our cutting-edge SaaS ATS platform. We've powered industry leaders like Avast, Uber, and the American Hospital in building stellar teams through our vast network of 250+ job boards.


We're on a mission to help growing companies find and hire great people.



Key Responsibilities:


• Act as a dedicated contact for customers, answering questions and providing advice.
• Identify customer needs and provide solutions or recommendations.
• Conducting demonstration calls
• Advocate for customers by capturing feature requests and feedback.
• Proactively contact customers post-implementation based on account health metrics.
• Troubleshoot product or service issues and escalate as necessary.


Qualifications:


• Excellent communication skills, both verbal and written.
• Tech-savvy with the ability to quickly learn and explain products.
• Flexibility to work in US/night shift hours.
• Passion for delivering a fantastic customer experience.
• This will be a flexible