Job Description

Job Title:

Customer Support Executive

Location:

Mohali

Department:

Customer Service

Job Overview:

The Customer Support Executive will be responsible for providing exceptional customer service, ensuring customer satisfaction by addressing queries, resolving issues, and offering solutions across various channels. This role requires excellent communication skills, a proactive attitude, and the ability to handle multiple tasks efficiently. The Customer Support Executive will be the first point of contact for customers and will work to provide them with the best experience possible.

Key Responsibilities:

Customer Interaction:

Respond promptly and professionally to customer inquiries via phone, email, live chat, and social media. Provide clear and accurate information regarding products, services, orders, and any issues customers may face. Resolve customer complaints, issues, and concerns effectively and efficiently. Maintain a positive, empathetic, and professional attitude toward customers at all times.

Problem-Solving & Resolution:

Identify and troubleshoot customer issues, offering timely and effective solutions. Escalate complex issues to the relevant department or senior management when needed. Follow up with customers to ensure their issues are resolved and they are satisfied with the solution.

Order Management:

Assist with order processing, including tracking, cancellations, and returns. Ensure accurate documentation and updating of customer details in the database.

Product Knowledge:

Stay updated on product offerings, company policies, and service protocols to provide the most accurate and helpful information to customers.

Feedback & Reporting:

Gather customer feedback and provide insights to the management team to improve products, services, and customer experience. Maintain detailed records of customer interactions and transactions for future reference.

Collaboration:

Work closely with other departments (e.g., Sales, Marketing, and Operations) to ensure timely and accurate delivery of services and solutions. Assist with any special projects or customer service initiatives when required.

Required Qualifications:

Education:

High school diploma or equivalent (required). Bachelor's degree in any discipline (preferred).

Experience:

Minimum 1-2 years of experience in customer support, call center, or a similar role. Experience with CRM software and customer service platforms is a plus.

Skills & Competencies:

Communication Skills:

Excellent verbal and written communication skills. Ability to listen actively and understand customer needs. Strong interpersonal skills and the ability to build rapport with customers.

Problem-Solving Abilities:

Ability to handle difficult situations with a calm and solution-oriented approach. Strong critical thinking skills to resolve complex customer issues.

Organizational Skills:

Ability to manage time effectively and prioritize tasks in a fast-paced environment. Strong attention to detail and accuracy in documenting customer interactions.

Technical Proficiency:

Proficient in Microsoft Office (Excel, Word, etc.). Experience with customer support software, databases, or CRM tools is an advantage.

Teamwork & Collaboration:

Ability to work effectively in a team environment and collaborate with various departments.

Preferred Qualifications:

Experience in customer service in a [specific industry, e.g., retail, e-commerce, etc.] environment. Knowledge of additional languages is a plus.

Work Environment:

This role requires the ability to work in a fast-paced environment, handling a high volume of customer inquiries. Flexibility in working hours may be required, including occasional weekends or holidays depending on the business needs.

Benefits:

List benefits like health insurance,
Opportunity for growth within the company

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Food provided Health insurance Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Work Location: In person

Speak with the employer

+91 8146669171