Job Description

Position: Customer Support Executive

Job Time: 10:00 AM to 7:00 PM

Working Days: 5 days a week (off days will be either Friday-Saturday or Sunday-Monday)

Location: Andheri East, Mumbai, Maharashtra 400069

Compensation: Up to ?4 LPA (fixed)

Roles & Responsibilities:

Training and on-boarding of students post sales

Delivering prompt, efficient and friendly responses to students across various channels

Initiate regular calls with the students to track their progress

Proactively manage the success of the assigned students and identify/develop upselling opportunities

Build a solid and lasting relationship with the customers Perform any other tasks required to ensure customer satisfaction

Act as customer's voice for internal teams and work with relevant teams to improve product and services basis feedback received from the students

Cross sell and upsell the courses offered

Who are we looking for?

Minimum 1 year of experience in customer success role .

Excellent written and verbal communication skills

Strong sense of responsibility and ownership

Experience in handling challenging situations and demonstrated capabilities of winning them over

Have strong empathy for customers and a passion for customer success

Experience handling student queries via omnichannel ticketing systems like Kapture, Zendesk, Freshdesk, ServiceNow, etc. would be preferred

Should be flexible to work in rotational shifts (at least one weekend i.e., Saturday or Sunday would be a working day)

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?33,000.00 per month

Schedule:

• Day shift

Experience:

• Customer support: 1 year (Preferred)

Work Location: In person