Job Description

•Job Title: Customer Care Executive•

•Company:•ARTH LIFE

•Location:•Swargate, Pune Maharashtra

•Overview:•

As a Customer Care Executive at our kids' clothing brand, you will be the primary point of contact for our customers, ensuring their inquiries are addressed promptly and effectively. You will play a vital role in maintaining customer satisfaction and fostering positive relationships with our clientele. This position requires strong communication skills, empathy, and a passion for delivering excellent customer service.

•Key Responsibilities:•

1. •Customer Support:•

- Respond to customer inquiries via phone, email, and social media channels.

- Provide information about products, services, and promotions.

- Resolve customer complaints or issues with patience and empathy.

2. •Order Processing:•

- Assist customers with placing orders online or over the phone.

- Track orders and provide updates to customers as needed.

- Coordinate with logistics to ensure timely delivery of orders.

- Handel social media inquires

3. •Product Knowledge:•

- Maintain a thorough understanding of our product line and features.

- Educate customers about product details, sizing, and care instructions.

4. •Feedback Management:•

- Gather customer feedback and insights to improve products and services.

- Escalate feedback or recurring issues to the appropriate departments for resolution.

5. •Administrative Tasks:•

- Maintain accurate customer records and interaction logs.

- Assist in processing returns, refunds, and exchanges.

6. •Team Collaboration:•

- Collaborate with other departments such as sales, marketing, and operations to ensure cohesive customer service delivery.

- Provide input on customer trends and preferences to contribute to business strategy.

•Qualifications:•

- Proven experience in a customer service role, preferably in retail or e-commerce.

- Excellent communication skills, both verbal and written.

- Strong problem-solving ability and attention to detail.

- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.

- Empathy and patience in dealing with customer inquiries and complaints.

- Knowledge of CRM systems and proficiency in Microsoft Office Suite.

Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?15,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Fixed shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person

Speak with the employer
+91 7030057211