Customer Support Executive
Year Madurai, Tamil Nadu, India
Job Description
Job OverviewWe are seeking a fresher Customer Support Executive to join our team in Madurai. This is a full-time position. The ideal candidate will have between 0 to 1 year of work experience and will be responsible for managing customer inquiries and providing exemplary support. This role is a perfect opportunity for anyone looking to kickstart their career in customer service.Qualifications and Skills
- Excellent communication skills (Mandatory skill)
- Problem-solving abilities (Mandatory skill)
- Attention to detail (Mandatory skill)
- Empathy towards customers
- Patience in dealing with difficult situations
- Ability to multitask
- Knowledge of product/service offerings
- Ability to remain calm under pressure
- Manage and respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Identify and escalate issues to senior team members when necessary
- Provide accurate information about our services and products to customers
- Maintain customer records by updating account information
- Resolve product or service problems by clarifying the customer\'s complaint and determining the cause of the problem
- Follow up to ensure resolution and customer satisfaction
- Collaborate with team members to improve customer service experience and implement best practices
- Meet personal/team qualitative and quantitative targets
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Job Detail
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Job IdJD3440909
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Rs.13000 per month
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Employment StatusPermanent
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Job LocationMadurai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear