Job Description

Job Title : Customer Support Executive

Location : Thrikkakara
Degree : Fresher (Preferred)
Gender : Female
Salary : ?15,000 per month

Job Summary :

We are looking for a highly motivated and customer-oriented Customer Support Executive to join our team in Thrikkakara. This is an excellent opportunity for fresh graduates with strong communication skills and a passion for helping customers. As a customer support executive, you will be responsible for addressing customer queries, resolving issues, and ensuring customer satisfaction through phone, email, and chat support.

Key Responsibilities :

• Customer Assistance :
• Provide excellent customer service by answering questions, addressing complaints, and resolving customer issues via phone, email, or chat in a timely and professional manner.
• Product/Service Knowledge :

Gain and maintain in-depth knowledge of the company's products and services to provide accurate information and support to customers.

• Issue Resolution :

Effectively identify customer concerns, troubleshoot problems, and resolve issues to ensure customer satisfaction.Maintain accurate records of customer interactions, feedback, and complaints using the company's CRM software or other systems.Ensure that all customer queries and complaints are followed up to ensure resolution and customer satisfaction.Collect customer feedback to help improve the quality of service and identify opportunities for product/service improvements.Work closely with other departments, including technical support and sales teams, to provide comprehensive solutions to customers. Requirements :

• Documentation :
• Follow-ups :
• Feedback Collection :
• Team Collaboration :
• Education :
• Fresh graduates with a degree in any stream (Bachelor's degree preferred).
• Experience :

No prior work experience required; training will be provided.

• Skills :
• Excellent verbal and written communication skills in English (knowledge of other languages is a plus).
• Strong interpersonal skills and a customer-first attitude.
• Basic computer skills (MS Office, Internet, etc.).
• Ability to multitask and manage time effectively.
• Problem-solving skills with the ability to handle stressful situations calmly.
• Gender : Female (as per the job specification).
• Personal Attributes :
• Positive attitude with a willingness to learn.
• Empathetic and patient while dealing with customers.
• Team player with the ability to work independently. Compensation
• Salary : ?15,000 per month.
• Additional Benefits :
• Training and development opportunities.
• Health and wellness benefits (if applicable).
• Paid leave and holidays.

Job Type: Full-time

Pay: ?12,000.00 - ?15,000.00 per month

Work Location: In person