Customer Support Executive
Job Description
Customer Support Executive Responsibilities:
•Managing a team of representatives offering customer support.
•Overseeing the customer service process.
•Resolving customer complaints brought to your attention.
•Creating policies and procedures.
•Planning the training and standardization of service delivery.
•Monitoring the work of individual representatives and of the team.
•Conducting quality assurance surveys with customers and providing feedback to the staff.
•Possessing excellent product knowledge to enhance customer support.
•Maintaining a pleasant working environment for your team.
Required skills and qualification
• Bachelor's degree preferred with 1 + years' experience
• Proven experience as tele sales representative or other sales/customer service role
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints
Job Type: Full-time
Pay: ?15,000.00 - ?20,000.00 per month
Benefits:
• Cell phone reimbursement
Schedule:
• Morning shift
• Rotational shift
Supplemental Pay:
• Commission pay
Work Location: In person
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Job Detail
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Job IdJD3482164
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKL, IN, India
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EducationNot mentioned
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ExperienceYear