Job Description

Job description

About the Role:

We are seeking a motivated and customer-centric individual to join our team as a Customer Support Representative. The ideal candidate will handle customer inquiries, resolve complaints, and ensure a seamless experience for our clients.

Key Responsibilities:

Respond promptly to customer inquiries via phone, email, chat, and social media. Resolve customer complaints and provide appropriate solutions in a timely manner. Maintain detailed records of customer interactions and issue resolutions. Collaborate with internal teams to ensure customer satisfaction and effective problem-solving. Identify patterns in customer feedback and provide insights for process improvement. Assist in processing orders, returns, and refunds, ensuring adherence to company policies. Build and maintain positive relationships with customers to promote loyalty.

Qualifications:

Experience: 1-2 years in customer support or a similar role. Communication Skills: Excellent verbal and written communication in English (regional language proficiency is a bonus). Tech-Savvy: Proficient in using CRM software, MS Office, and communication tools. Problem-Solving: Strong ability to address customer concerns effectively and empathetically. Adaptability: Ability to work in a dynamic, fast-paced environment. Education: A bachelor's degree or equivalent is preferred.
Job Type: Full-time

Pay: ?20,000.00 per month

Schedule:

Day shift
Application Question(s):

How soon you can join us? Have you worked with a furniture based organization?
Experience:

Customer support: 1 year (Preferred)
Language:

English (Required)
Location:

Kalyan, Maharashtra (Required)
Work Location: In person