Job Description

We are looking for customer-centric support agents who are proficient in multiple languages. You will play a key role in ensuring customer satisfaction & providing relief + effective solutions to queries or concerns from our users.

1. Responding to Customer Inquiries: Handle various end-customer inquiries related to the procust, technical support & general assistance to provide prompt + accurate responses through our various communication channels- phone, email, chat function etc.
2. Troubleshooting and Issue Resolution: Agents help customers troubleshoot problems they may encounter with products, services, or systems. They gather relevant information, identify the root cause of the issue, and guide customers through step-by-step solutions or escalate the issue to appropriate teams for further assistance.

3. Providing product/service information: Agents shall use their knowledge of KL's products to effectively communicate features, pricing, and benefits to help customers make informed decisions.
4. Handling Complaints and Escalations: As and when we get customer dissatisfaction or complaints, agents should be quick to empathize with their concerns, actively listen, and work towards resolving the issues. They follow established procedures to escalate complex or unresolved matters to supervisors or specialized teams to ensure prompt resolution.
5. Maintaining Customer Records: Agents accurately document customer interactions, inquiries, and resolutions in customer relationship management (CRM) systems or databases. This helps in building a comprehensive customer profile and enables future reference for improved service.
6. Monitoring and Analyzing Customer Feedback: Customer support agents gather feedback from customers, such as surveys, reviews, or social media comments, and relay valuable insights to the appropriate teams within the organization. This feedback helps in identifying areas for improvement and shaping future product or service enhancements.

WHO WE ARE LOOKING FOR?

We are a high-growth startup looking for Candidates who share our vision of building inclusive FinTech for India's fast-growing gig economy.

An ideal candidate would have the following skills:

1. Excellent Communication: Customer support agents must possess strong verbal and written communication skills.

2. Empathy and Patience: Customer support agents need to demonstrate empathy and patience when dealing with customers, especially during challenging or frustrating situations.

3. Problem-solving Abilities: Effective problem-solving skills are crucial for customer support agents.

4. Product/Service Knowledge: Customer support professionals should have a comprehensive understanding of the company's products, services, and processes.

5. Adaptability and Flexibility: Customer support agents often encounter diverse customer inquiries and situations. Being adaptable and flexible allows them to quickly adjust to changing customer needs, handle unexpected challenges, and find suitable solutions in dynamic environments.

Perks of working at Karmalife:

• We offer competitive compensation, unparalleled growth & learning, and the upside of an early stage company.
• We take growth & learning seriously, you will have excellent mentors.
• Looking to own something from your early days , karmalife is your best bet then, we appreciate and reward ownership.

Location: Bangalore is preferred.
Bonus: Experience in BPO Operations , Managed operations in product or SaaS based companies

If interested, contact careers@karmalife.ai and share your resume with us.

Job Types: Full-time, Permanent, Fresher

Pay: ?300,000.00 - ?400,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Schedule:

• Monday to Friday
• Rotational shift
• Weekend availability

Application Question(s):

• What is your notice period?
• What is your current CTC?
• What languages do you speak?

Work Location: In person