Customer Support Executive
Job Description
Primary Job Responsibility:
• Respond to customer inquiries via calls, chat, or email professionally.
• Troubleshoot and resolve issues or escalate as needed.
• Maintain quality standards and adhere to SLAs.
• Document interactions accurately in CRM systems.
• Gather feedback and suggest improvements.
• Handle multiple queries efficiently and maintain cultural sensitivity.
Eligibility:
• •6 months of minimum experience in BPO or Customer Service is mandatory •
• Bachelor's Degree or Undergraduate
• •Excellent Written and spoken communication • in english is mandatory
• Computer Skills ability/experience using computer applications
• Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts)
• Open to work in a blended environment (Voice & Chat/Email)
Job Types: Full-time, Permanent
Pay: ?240,000.00 - ?350,000.00 per year
Benefits:
• Commuter assistance
• Health insurance
• Provident Fund
Schedule:
• Rotational shift
Supplemental Pay:
• Overtime pay
• Performance bonus
Experience:
• total work: 1 year (Required)
Shift availability:
• Night Shift (Required)
Work Location: In person
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Job Detail
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Job IdJD3542595
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKA, IN, India
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EducationNot mentioned
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ExperienceYear