Customer Support Executive
Job Description
Job description
Roles and Responsibilities
• Handle customer queries via phone calls, emails, and social media platforms.
• Provide excellent communication skills to resolve customer issues efficiently.
• Manage CRM systems to maintain accurate records of customer interactions.
• Execute outbound calling campaigns to promote products/services effectively.
• Utilize problem-solving skills to address complex customer complaints.
• Capable of handling ecommerce platforms like Amazon, Flipkart etc.
Desired Candidate Profile
• 2-4 years of experience in BPO customer service or Ecommerce platforms.
• Strong understanding of inbound voice process, chats ,email processing, and social media management.
• Graduate degree (B.Com or equivalent) with good English proficiency.
Job Type: Full-time
Pay: ?300,000.00 - ?400,000.00 per year
Benefits:
• Health insurance
• Provident Fund
Schedule:
• Day shift
• Monday to Friday
• Weekend availability
Work Location: In person
Application Deadline: 17/11/2024
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Job Detail
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Job IdJD3504749
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKA, IN, India
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EducationNot mentioned
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ExperienceYear