Customer Support Executive
Year Jaipur, Rajasthan, India
Job Description
Greetings from the Zucol group of companies!! *work from office only* Are you passionate about delivering exceptional customer experiences? Grab the opportunity of working as a Customer Support Executive (International Process) in our company, with the role and responsibilities of:
- Build excellent knowledge of the products & services of the company.
- Provide accurate information to customers related to the product & services.
- Assist customers over the phone or chat with technical support and service issues.
- Respond quickly, professionally, and accurately to customer inquiries.
- Resolving customers\' complaints and queries.
- Feedback connection with the clients and customers.
- Maintaining records of each phone call for future reference.
- Handling the team offering customer support.
- Bachelor\xe2\x80\x99s degree in management or a related field.
- Excellent communication skills- verbal & written
- Understanding of CRM software and Microsoft Office.
- Excellent phone etiquette & active listening abilities.
- Ability to solve problems, alleviate conflicts, and escalate tactfully.
- Day shift
- Rotational shift
- Performance bonus
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Job Detail
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Job IdJD3196206
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJaipur, Rajasthan, India
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EducationNot mentioned
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ExperienceYear