Job Description

### Who we are


Mobi is a dynamic company dedicated to addressing the evolving needs of the payment industry, focusing on underserved markets in Malaysia and Indonesia. We empower small enterprises with advanced digital payment solutions, driving economic growth and financial inclusion. Our team is committed to continuous innovation, staying at the forefront of technological advancements. Mobi aims to create a more accessible and efficient payment ecosystem, fostering growth and development for small businesses and their communities.

### What you'll do

Position Overview:


We are seeking a highly motivated and customer-focused individual to join our Fintech Customer Support team. As a Customer Support Representative, you will play a crucial role in ensuring the satisfaction and success of our clients. This position requires a strong commitment to providing excellent service, effective communication skills, and the ability to troubleshoot and resolve customer issues in a timely manner.



Responsibilities:


• Provide exceptional customer support through various channels, including email, and chat.
• Assist customers with inquiries, account-related issues, and technical troubleshooting.
• Collaborate with other teams to escalate and resolve complex issues.
• Maintain a thorough understanding of our Fintech products and services.
• Document customer interactions and resolutions accurately in the system.
• Stay up-to-date on industry trends and product updates to better assist customers.
• Participate in ongoing training to enhance product knowledge and customer service skills.



.
Office Location


India

Teams


Customer Support

Job type


Full-Time