Job Description

Job Title: Tele - Customer Support Executive

Department : Delivery Operations

Company: Noa | Website: https://mynoalife.com | Location: Gurgaon

About Us

Noa is a gut-first nutrition wellness digital platform.. We are committed to delivering science-backed wellness solutions directly to our customers. As an early-stage startup, we offer a dynamic work environment where agility, ownership, and innovation are key. Join us in shaping the future of wellness!

Role Overview

As a Customer Support Executive, you will be part of the Customer Success Team owning the post order customer experience. The role brings in great opportunities of learning and includes winning over the dynamic challenges of working in an early stage startup.

Key Responsibilities

Conduct verification calls for all new orders to ensure accuracy and confirmation. Handle customer inquiries and resolve issues effectively. Provide exceptional support in both Hindi and English (spoken and written). Maintain daily operational report on Tracker / CRM Assist with other customer-related tasks as needed.

Key Qualifications

Experience: 6months-1 yr in Tele- Customer Support / Sales in operations, logistics, or e-commerce (startup experience preferred).
Language - Hindi and English, (knowing a south indian language will be helpful not a blocker)
Technical Skills: Basic Data entry in Excel for reporting.
High level of ownership and ability to thrive in a fast-paced environment. Familiarity with CRM tools and order management systems is an advantage. Analytical mindset with a focus on process improvement.

Working Hours & Location:

6 day a week with Tuesday off / variable roasters. Sector 28, Gurgaon, Work from Office

Compensation & Other Benefits:

Per Month- 11-15k Monthly Performance Based Incentives - 100% -2k, 120% -3k

What We Offer

An opportunity to be part of a high-growth startup at an early stage. A dynamic and collaborative work environment. A chance to take ownership of critical processes and contribute meaningfully to the company's success. Significant learning and growth opportunities.
Job Type: Full-time

Pay: ?11,000.00 - ?15,000.00 per month

Schedule:

Day shift Weekend availability
Supplemental Pay:

Performance bonus
Experience:

total work: 1 year (Required)
Work Location: In person

Expected Start Date: 24/02/2025