Customer Support Executive
Year Gurugram, Haryana, India
Job Description
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Responsibilities:
- Make outbound calls to customers for order finalization and support.
- Address customer queries, complaints, and issues professionally.
- Resolve escalated problems to ensure customer satisfaction.
- Maintain accurate records using the CRM system.
- Collaborate with other teams for a seamless customer experience.
- Stay updated on products and company policies.
- Follow up with customers to ensure issue resolution.
- Comply with company guidelines and policies.
- Identify process improvement opportunities and provide feedback.
- Achieve individual and team performance targets.
- Graduate with 2-3 years of customer support experience.
- Fluent in English and Hindi communication.
- Strong problem-solving and empathetic skills.
- Proficient in CRM software and adaptability.
- Positive and customer-centric attitude.
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Job Detail
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Job IdJD3241642
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGurugram, Haryana, India
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EducationNot mentioned
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ExperienceYear