Company Overview:Shaadi.com is the world's largest matrimonial service, bringing people together for a lifetime of happiness. With a commitment to helping individuals find their life partners, Shaadi.com has been a pioneer in the online matchmaking industry for over two decades. Join our dynamic team and play a crucial role in facilitating meaningful connections.:Shaadi.com is currently seeking enthusiastic and motivated individuals to join our team as Customer Support Executives. As a Customer Support Executive, you will be at the forefront of our customer interactions, ensuring a seamless experience for our users. This is an excellent opportunity for candidates with a minimum of 6 months of experience in customer support or sales who are passionate about making a difference in people's lives.Key Responsibilities:1. **Customer Interaction:** Respond to customer inquiries via phone, email, and chat, providing information about our services and addressing concerns or issues.2. **Problem Resolution:** Troubleshoot and resolve customer issues promptly, ensuring high levels of customer satisfaction.3. **Product Knowledge:** Develop a deep understanding of Shaadi.com's services to effectively assist customers and promote additional features.4. **Sales Support:** Provide support to customers interested in premium services, upselling when appropriate, and contributing to the achievement of sales targets.5. **Documentation:** Maintain accurate and detailed records of customer interactions and transactions.6. **Collaboration:** Work closely with cross-functional teams to ensure a cohesive and positive customer experience.Qualifications:1. Minimum of 6 months of experience in customer support or sales.2. Excellent communication skills, both written and verbal.3. Strong problem-solving abilities and attention to detail.4. Customer-centric mindset with a passion for helping others.5. Ability to work in a fast-paced environment.6. Basic computer skills and familiarity with CRM systems.Benefits:- Competitive salary- Health and dental insurance- Career growth opportunities- Positive and vibrant work environmenJob Types: Full-time, PermanentPay: \xe2\x82\xb930,000.00 - \xe2\x82\xb933,000.00 per monthBenefits:

• Health insurance
• Provident Fund

Supplemental pay types:

• Performance bonus
• Shift allowance
• Yearly bonus

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)

Work Location: In personSpeak with the employer
+91 8657696796