Customer Support Executive
Job Description
Job Title : Customer Support Executive
Location : Ahmedabad
Experience : 0-2 years
Employment Type : Full-time
Key Responsibilities :
• Handle customer inquiries via phone, email, or chat, ensuring timely and accurate responses.
• Resolve customer complaints and provide appropriate solutions and alternatives.
• Maintain a high level of customer satisfaction by delivering professional and empathetic service.
• Update customer records and handle data entry in CRM or related systems.
• Collaborate with other teams to resolve complex issues.
• Provide feedback to management on recurring customer issues to improve processes and services.
Key Requirements :
• Bachelor's degree or equivalent.
• Excellent communication skills in English.
• Proficiency in MS Office and customer service tools.
• Strong problem-solving skills and a customer-focused mindset.
• Ability to multitask and work under pressure.
Preferred :
• Experience in a similar role.
• Knowledge of Customer service.
Job Type: Full-time
Pay: ?10,324.03 - ?28,873.22 per month
Schedule:
• Day shift
Supplemental Pay:
• Performance bonus
Experience:
• total work: 1 year (Preferred)
• Customer relationship management: 1 year (Required)
Location:
• Ahmedabad, Gujarat (Required)
Work Location: In person
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Job Detail
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Job IdJD3546164
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGJ, IN, India
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EducationNot mentioned
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ExperienceYear