Customer Support Executive
Job Description
Company: Words Worth
About Us:
We are an innovative EdTech company dedicated to transforming education through cutting-edge technology. Our team is passionate about creating engaging and effective learning experiences.
Key Responsibilities:
• Customer Interaction: Respond to user inquiries via phone, email, and chat promptly and accurately.
• Issue Resolution: Troubleshoot and resolve technical and non-technical issues, escalating complex problems as needed.
• Product Knowledge: Understand our products and services to effectively assist users.
• Documentation: Record user interactions and issues in the CRM, building a knowledge base for future reference.
• Feedback Collection: Collect user feedback to enhance our offerings and customer experience.
Qualifications:
• Excellent verbal and written communication skills.
• Previous experience in customer support or a similar role for more than 3-5 years.
Job Type: Full-time
Pay: ?25,000.00 - ?40,000.00 per month
Schedule:
• Day shift
Work Location: In person
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Job Detail
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Job IdJD3503870
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGJ, IN, India
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EducationNot mentioned
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ExperienceYear