Job Description

Circuitloop Technologies LLP is an electronic component provider company committed to providing exceptional wide ranges of electronic components to our customers. We prioritize customer satisfaction and aim to deliver outstanding service at every interaction. As we continue to grow, we are seeking a dedicated and passionate Customer Care Executive to join our team and contribute to our mission of providing unparalleled support to our valued customers.

As a Customer Care Executive, you will be the primary point of contact for our customers, addressing their inquiries, concerns, and providing assistance in a professional and timely manner. You will play a crucial role in ensuring customer satisfaction and maintaining strong customer relationships.

Key Responsibilities:

• Respond promptly and courteously to customer inquiries via phone, email, chat, or other communication channels.
• Provide accurate information about our products/services, pricing, promotions, and policies.
• Assist customers in placing orders, processing returns, and resolving any issues or complaints effectively.
• Troubleshoot and resolve customer problems or escalate complex issues to the appropriate department for further assistance.
• Follow up with customers to ensure their concerns have been resolved to their satisfaction.
• Maintain a comprehensive understanding of our products/services and stay updated on any changes or updates.
• Document all customer interactions and transactions accurately in the CRM system.
• Collaborate with other team members and departments to improve overall customer experience and service delivery.
• Identify opportunities for upselling or cross-selling additional products/services to customers.
• Uphold company values and policies while representing the company in a professional manner at all times.

Qualifications:

• Previous experience in a customer service or support role preferred.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills and the ability to build rapport with customers.
• Problem-solving skills and the ability to think quickly and creatively in a fast-paced environment.
• Attention to detail and the ability to multitask effectively.
• A positive attitude and a passion for delivering exceptional customer service.

Education:

• Bachelor's degree in any field is mandatory.

Benefits:

• Competitive salary commensurate with startup experience.
• Opportunities for career growth and advancement within the company.
• Positive and inclusive work environment with a supportive team.
• Flexible working with casual dress code.

If you are enthusiastic about providing excellent customer service and believe you have the qualifications and qualities we are looking for, we encourage you to apply by submitting your resume and cover letter detailing your relevant experience and why you would be a great fit for this role.

Job Types: Full-time, Fresher

Pay: ?14,000.00 - ?17,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Paid time off

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person