Job Description

At Trackier, we\xe2\x80\x99re building SaaS (software as a service) products that are used in more than 20+ countries across the world. In our industry, we\xe2\x80\x99re proudly outcompeting a number of international counterparts to clock more than USD 5mn in annual revenue without any external funding.Over the last 7 years, Trackier has helped create industry standards in Performance Marketing and Mobile Marketing products and have helped brands grow their website conversions through partners by our suite of products across Performance, eCommerce, Mobile.\xe2\x97\x8f You will be working indirectly with customers and providing support over technical and nontechnical queries related to the product.\xe2\x97\x8f Handle customer complaints actively and ensure its resolution on time.\xe2\x97\x8f Troubleshoot any technical inadequacies.\xe2\x97\x8f Track the common issues faced by the customers and follow-up regarding the same with the technical team.\xe2\x97\x8f You will be part of the Onboarding and Support process with the Customer Success team.\xe2\x97\x8f Excellent verbal and written communication skills in English to interact with clients over different channels.\xe2\x97\x8f Optimizing Support Process and Maintaining Support Documentation, Knowledge base and FAQs.\xe2\x97\x8f Notifying any technical bug to the development team and updating clients for the same.\xe2\x97\x8f Responsible for timely response and resolution to client queries.Requirements\xe2\x97\x8f Experience Required- 0-6 months\xe2\x97\x8f Educational Qualification- B.tech/B.E Degree/BCA/MCA\xe2\x97\x8f Good written & verbal communication and Analytical Skills\xe2\x97\x8f Willing to interact with Clients (Domestic & International)Benefits\xe2\x97\x8f Medical Insurance of Employee, Spouse + 2 Kids\xe2\x97\x8f 5 days working culture.\xe2\x97\x8f Uber cool work environment.\xe2\x97\x8f Best in industry salary structure.\xe2\x97\x8f Sponsored trips.

Trackier