Job Description

Skills Required
Effective Communication Skills, Problem Solving Attitude, Strong decision-making skills Responsibilities
1. Communicate with customers by email.
2. Manages difficult customer situations.
3. Responds promptly to customer needs and solicits customer feedback to improve
service.
4. Follows up on order shipment and delivery for 100% customer satisfaction.
5. Adjusts complaints concerning billing, shortages/overages, or service rendered,
referring complaints of service failures to designated departments for investigation.
6. Effectively speaks, writes and presents clearly with persuasion.
7. Develops relationships with assigned departments/divisions/customers/vendors;
understands and responds to customer needs; displays positive posture and attitude
when dealing with others, regardless of their diverse background.
8. Identifies problems and causes; analyses and generates best alternative solutions
9. Identify and assess customers\xe2\x80\x99 needs to achieve satisfaction
10. Other Ecommerce operations Requirements
1. Any Graduate with Excellent oral and written English communication
2. Good interpersonal skills and ability to gel and work well within a team Freshers with
good English communication skills may also apply.
3. Experience :0 - 3 years
4. Good Knowledge of MS-PowerPoint, MS-Outlook, MS-Excel Hiring Process : Skype Job Type: Full-time Pay: 15,000.00 - 25,000.00 per month Benefits:

• Paid sick time

• Day shift

• total work: 1 year (Preferred)

• English (Required)