Customer Support Executive
Job Description
Responsibilities:
• Respond to customer inquiries via various channels, including phone, email, chat, and social media.
• Provide prompt and accurate resolutions to customer issues, including technical problems, billing inquiries, and general support.
• Troubleshoot technical issues and provide guidance to customers on how to resolve them independently.
• Gather customer feedback and identify areas for improvement in our products and services.
• Maintain accurate records of customer interactions and resolutions.
• Adhere to customer service standards and SLAs.
• Proactively identify and escalate critical issues to relevant teams.
• Build and maintain strong customer relationships.
• Stay updated on product knowledge and industry best practices.
Job Type: Full-time
Pay: ?21,000.00 - ?25,000.00 per month
Benefits:
• Health insurance
Schedule:
• Day shift
• Night shift
• Rotational shift
Supplemental Pay:
• Performance bonus
Experience:
• total work: 1 year (Preferred)
Work Location: In person
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Job Detail
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Job IdJD3565310
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDL, IN, India
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EducationNot mentioned
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ExperienceYear