Job Description

About us

Dusaan is a disruptor in the online home category retail space. We are a curated, one-stop home marketplace encompassing furnishings, decor, kitchenware, accent furniture. We inspire the user with content and a differentiated product experience, and help them discover the best styles from a curated selection of existing and new brands.

As a growing force in the home and lifestyle industry, a little bit about us-

We are a team of 45 dedicated professionals with cumulative experience of more than 100 years. Our team comprises experts from the International leading brands like Sequoia, McKinsey, Kearney, Amazon, EY etc bringing a rich tapestry of skills and experiences to the table.

We have over 1,00,000 happy customers, a testament to our unwavering commitment to delivering outstanding products that exceed expectations. Our success is measured by the smiles on our customers' faces- our 4.5+ rating is more than a number; it's a reflection of the trust our customers place with us.

We are a proud, homegrown company rooted in the heart of India with a global vision. With brands such as Lock n Lock, Kilner, Joseph Joseph, we provide customers with 30,000+ curated, unique products from 250+ partner brands from across the globe.

What sets us apart is our commitment to staying ahead of the curve. We've set an unparalleled pace, propelling Dusaan to the forefront of the home industry! We invite passionate and talented individuals to join our team. If you are driven by a love for design, an eye for quality, and a commitment to delivering exceptional customer experiences, we want to hear from you.

About the Role

As a Customer Support Associate, you will be responsible for providing excellent customer service and support to our clients. You will serve as a direct point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. The role involves effective communication, problem-solving, and a strong commitment to customer satisfaction.

Roles & Responsibilities

Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.

Provide accurate information about products, services, and company policies.

Assist customers in navigating the company's website or online platforms.

Investigate and resolve customer issues, complaints, and concerns promptly and effectively.

Collaborate with other departments to escalate and resolve complex problems.

Stay informed about the company's products, services, and updates.

Continuously update knowledge to provide accurate and relevant information to customers.

Maintain detailed and accurate records of customer interactions and transactions.

Document and report recurring issues to the appropriate teams for resolution.

Educate customers on the use and benefits of products/services.

Work closely with other departments to address customer needs and improve overall customer satisfaction.

Gather customer feedback and provide insights to the management team for continuous improvement.

Capturing and entering orders

Managing primary and secondary distribution orders

Managing stock inventory

Ensure that orders and returns are processed and managed in accordance to cut off timings

Lead correspondences with customers on multiple channels - phone, email, livechat/ WhatsApp.

Growing knowledge on home and living products. Active in performing selling skills techniques to upsell or cross sell virtually.

Requirements

2-3 years of relevant customer support/relations work experience would be preferable

Very strong communication and interpersonal skills.

Strong MS Excel skills

Ability to work independently and as part of a team.

Goal-oriented and self-motivated.

Job Type: Full-time

Pay: ?15,000.00 - ?26,000.00 per month

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Yearly bonus

Experience:

• Customer support: 2 years (Required)

Work Location: In person