Job Description

Customer Support Executive

About Us: SAAOL is India's leading preventive and rehabilitative Heart Care Organization. Our vision is to provide the best quality healthcare to heart and lifestyle disease patients at the most affordable costs and in the most sustainable manner. Across 10+ centres in Delhi, our Doctors help patients receive non-invasive treatments, reverse heart disease, and help sustain a healthy, stress-free life. Details about SAAOL HeartCare - Delhi can be seen at https://saaol.com/

We are looking for a Customer Success Executive to provide hassle-free experience to our patients. She / He will work closely with the Customer Success Manager and other team members as the first point of contact for prospective as well as existing customers/Patients. The customer office executive will answer and direct incoming calls to appropriate individuals. Perform specified routine procedures such as greeting and referring patients, answering routine/administrative inquiries, and general office support activities as appropriate.

Primary Responsibilities would include -

• Handle customer inquiries and complaints via phone, email, or social media channels
• Provide customers with accurate information about Saaol's products and services
• Investigate and resolve customer issues and complaints, escalating to higher-level support as needed
• Resolve Patients/customers' concerns and answer customers' questions in a professional & positive manner.
• Attend customer queries in a timely and accurate way.
• Maintain accurate and up-to-date customer records in the company's CRM system
• Assist with special projects and initiatives as needed

We are looking for someone who has -

• 0.6-1 years of experience in Telecalling, BPO or similar role is preferred, Freshers with good communication skills are also welcome.
• Good command over MS Word , MS Excel and Office Working Tools.
• Familiarity with CRM software and other customer service tools
• Strong problem-solving and analytical skills
• Good verbal and written communication skills in English & Hindi.
• Should be an extrovert and enjoy connecting with people.
• High level of empathy while dealing with customers
• Ability to remain calm and composed under pressure

We're looking for great talent and will be happy to welcome you. If it interests you, please share your resume via mail at hr@saaoldelhi.com or rinju.varghese@saaoldelhi.com

Job Types: Full-time, Permanent

Pay: ?16,000.00 - ?24,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off

Schedule:

• Day shift

Application Question(s):

• Do you have working knowledge of MS Word and MS Excel ?
• Are you comfortable starting at a base salary of 16K- 24K in hand ?
• Will you be able to reliably commute or relocate to Greater Kailash-1 for this job?

Education:

• Bachelor's (Preferred)

Language:

• Hindi (Required)
• English (Required)