Job Description

Job Title : Customer Support Executive
Location : New Delhi

Job Summary :

We are looking for a dedicated and customer-focused Customer Support Executive to join our team. The ideal candidate will have 1-3 years of experience in customer support, with excellent communication and problem-solving skills. You will be responsible for providing outstanding customer service, resolving customer inquiries, and ensuring a high level of customer satisfaction.

Key Responsibilities :

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues and complaints efficiently and effectively.
• Provide accurate information about products and services to customers.
• Maintain detailed records of customer interactions and transactions.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
• Collaborate with internal teams to address customer needs and improve service quality.
• Identify and escalate priority issues to the appropriate channels.
• Participate in training sessions to stay updated on product knowledge and customer service best practices.

Qualifications :

• Bachelor's degree preferred.
• 1-3 years of experience in customer support or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in MS Office and customer service software.
• Ability to multitask and manage time effectively.
• Patience and empathy in dealing with customers.
• Strong attention to detail and accuracy.

Job Type: Full-time

Ability to commute/relocate:

• New Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• English (Preferred)

Location:

• New Delhi, Delhi (Required)

Work Location: In person

Speak with the employer
+91 9265837339