Job Description

We are seeking a dedicated and customer-oriented Customer Support Executive who is fluent in Hindi to join our team. As a Customer Support Executive, you will be the first point of contact for our Kannada-speaking customers, providing exceptional service and resolving their inquiries and issues effectively. Your role will play a crucial part in ensuring customer satisfaction and building strong relationships with our valued customers. Key Responsibilities: ? Interact with customers via various communication channels (phone, email, chat) to assist with their queries, concerns, and requests. ? Fluently communicate in Kannada to understand and address customer issues and inquiries accurately. Additionally, proficiency in English and other languages may be a plus. ? Develop a deep understanding of our products and services to provide expert advice and assistance to customers. ? Proven customer support experience or relevant customer service skills. ? Excellent verbal and written communication skills. ? Strong problem-solving abilities and a commitment to resolving customer issues. ? Ability to work in a fast-paced environment and handle multiple tasks simultaneously. ? Knowledge of relevant computer software and tools, including CRM systems. ? A positive attitude, patience, and the ability to remain calm under pressure. ? Strong interpersonal skills and the ability to build rapport with customers. ? Flexibility to work in shifts, including evenings and weekends as needed. Work Location: Tirupati, Andhra Pradesh

Job Type: Full-time

Pay: ?12,000.00 - ?15,000.00 per month

Schedule:

• Day shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)