Job Description

About Us: Bigvalueshop.com is a leading e-commerce platform dedicated to providing top-notch products and exceptional customer service. We are looking for a dedicated and enthusiastic Customer Support Executive to join our team. If you have a passion for helping customers and thrive in a fast-paced environment, we want to hear from you!

:

As an E-commerce Customer Support Executive , you will be the first point of contact for our customers. Your primary responsibilities will include handling inbound and outbound calls, assisting customers with their orders, resolving their queries, and ensuring a seamless shopping experience.

Key Responsibilities:

• Handle inbound and outbound customer calls to take orders, provide product information, and address queries.
• Process orders accurately and efficiently.
• Resolve customer issues and complaints promptly, ensuring high customer satisfaction.
• Maintain a thorough understanding of our product offerings to assist customers effectively.
• Update customer information and order status in our database.
• Ensure smooth order processing and delivery.
• Provide feedback and suggestions to improve customer service processes.

Requirements:

• Proven experience in customer support or a similar role, preferably in e-commerce.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Job Types: Full-time, Permanent, Fresher

Pay: ?9,852.53 - ?14,000.00 per month

Benefits:

• Paid time off

Schedule:

• Day shift
• Fixed shift

Supplemental pay types:

• Performance bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person

Application Deadline: 27/07/2024