Job Description

Client Onboarding:

Lead the onboarding process for new patients, providing training and support to ensure a smooth transition.

Develop and deliver tailored onboarding plans to meet hospital needs.

Account Management:

Build and maintain strong relationships with staff, serving as their main point of contact.

Regularly check in with staff to understand their needs, challenges, and goals.

Monitor patient vital metrics and proactively address any issues that arise.

Staff Support:

Respond to staff inquiries and resolve issues in a timely and effective manner.

Collaborate with support teams to troubleshoot and resolve technical problems or concerns.

Product Utilisation:

Help staff understand and fully utilise product features and functionalities.

Provide best practices and recommendations to enhance product usage and achieve clinical accuracy outcomes.

Feedback and Improvement:

Gather patient, staff, doctor feedback and insights to identify trends and areas for improvement.

Advocate for staff needs within the company and work with product and development teams to address any issues or implement new features.

Renewals and Upselling:

Manage contract renewals and identify opportunities for upselling or cross-selling additional products or services.

Work with the sales team to ensure a seamless transition for expanding hospital needs.

Reporting and Analysis:

Track and report on key performance indicators (KPIs) related to hospital success and satisfaction.

Analyse hospital data to provide insights and recommendations for improving the patient experience.

Job Type: Full-time

Benefits:

• Health insurance

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person