Job Description

Job description

Job Title:

Customer Support Executive

Location:

Nungambakkam, Chennai

Reports To:

Sales Manager / Head of Customer Success

Department:

Sales and Customer Success

Salary :

22,000CTC

No Target / Looking for Immediate Joiners (Female candidates)

Since If your interested apply for this Role

Roles and Responsibilities:

Actively promote our range of heritage handloom sarees and clothing to potential customers who visit our website. Understand customer needs and communicate how the product adds value to meet those needs. Upsell or cross-sell additional products or services to maximize sales revenue. Provide personalized recommendations and suggestions based on customer preferences. Follow up with customers to ensure their satisfaction and encourage repeat purchases. Communicate with Customers both pre and post purchase - Emails, Web chats, WhatsApp Chats, Phone Call. Order checking and Quality Checks prior to shipping products to customers. Follow up with Logistics for tracking shipments, and order fulfilment. Make video product demos of sarees and clothes to customers who need more information.

Key Skills

English communication skills - Oral, Telephonic and Written

Pleasant and sweet temperament Systematic follow ups with customers 0 - 2 Years of experienced candidates can apply.

Send to resume to hr@avishya.com

Contact:

9043018851 OR WhatsApp

Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?22,000.00 per month

Benefits:

Health insurance Leave encashment Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus Yearly bonus
Education:

Diploma (Preferred)
Experience:

Customer support: 1 year (Required) Sales: 1 year (Required)
Language:

English (Required)
Location:

Chennai, Tamil Nadu (Required)
Work Location: In person