Job Description

Responsibilities

Responding to customer inquiries and resolving problems in a professional and timely manner Assisting customers with product information, ordering, billing, and account inquiries Ensuring customer satisfaction and maintaining a high level of customer service Recording and maintaining accurate customer records and information Collaborating with other departments to resolve customer issues Identifying and escalating complex issues to the appropriate teams Keeping up-to-date with product knowledge and industry trends Contributing to the improvement of customer support processes and procedures

Qualifications

Diploma or equivalent Previous experience in customer service or a related field Excellent communication and interpersonal skills Strong problem-solving abilities Familiarity with customer support software and CRM systems Positive attitude and willingness to learn
Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Schedule:

Day shift
Work Location: In person