Customer Support Executive (cse)
Job Description
As a Customer Support Executive, you will be the first point of contact for our customers, ensuring they receive the highest level of service and support. Your primary responsibility will be to handle customer inquiries, resolve issues, and provide information about our products/services.
Key Responsibilities:
• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints efficiently and courteously.
• Provide accurate information about products and services.
• Process orders, forms, applications, and requests.
• Keep records of customer interactions, transactions, comments, and complaints.
• Follow up to ensure that appropriate actions were taken on customers' requests.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Collaborate with other departments to resolve complex issues.
• Identify and escalate priority issues to the appropriate channels.
• Continuously improve through feedback and professional development opportunities.
Job Types: Full-time, Permanent, Fresher
Pay: ?12,441.81 - ?30,282.15 per month
Benefits:
• Leave encashment
• Paid time off
Schedule:
• Day shift
• Fixed shift
• Monday to Friday
Work Location: In person
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Job Detail
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Job IdJD3385071
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRJ, IN, India
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EducationNot mentioned
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ExperienceYear