Customer Support Executive (cse)
Year Porur, Chennai, Tamil Nadu, India
Job Description
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FEMALE CANDIDATE ONLYAbout Us:R&D Instrument Services Company is a leading provider of innovative solutions in the field of process instrumentation. We specialize in manufacturing and exporting a wide range of Calibration instruments used in laboratories across various industries. Our commitment to excellence and customer satisfaction drives our continuous growth and success in the market.Job Overview:We are seeking a dedicated and empathetic Customer Support Service Representative to join our team. The ideal candidate will be responsible for assisting customers with inquiries, resolving issues, and providing a high level of customer satisfaction through various communication channels.Key Responsibilities:Customer Interaction:
- Respond promptly to customer inquiries via phone, email, chat, and social media.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Identify and assess customers needs to achieve satisfaction.
- Diagnose and troubleshoot technical issues and provide solutions.
- Escalate unresolved issues to the appropriate internal teams and follow up until resolved.
- Maintain detailed records of customer interactions, process customer accounts, and file documents.
- Prepare and distribute customer activity reports.
- Provide feedback on the efficiency of the customer service process.
- Stay updated with product knowledge and new product/service offerings.
- Provide customers with information about new features and services.
- Work closely with team members to meet and exceed customer service goals.
- Collaborate with the sales and marketing teams to stay updated on product knowledge and promotions.
- Bachelors degree preferred.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Proficient in using customer support software, databases, and tools.
- Familiarity with CRM systems and practices.
- Customer-oriented and able to adapt/respond to different types of characters.
- Positive attitude and a passion for providing exceptional customer service.
- Problem-solving skills and the ability to think on your feet.
- Competitive salary and performance-based incentives.
- Professional development and career growth opportunities.
- Health insurance
- Leave encashment
- Provident Fund
- Day shift
- Yearly bonus
- Bachelor's (Preferred)
- total work: 2 years (Preferred)
- Customer service: 1 year (Preferred)
- Hindi (Required)
- English (Required)
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Job Detail
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Job IdJD3332478
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPorur, Chennai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear