Job Description

Company Overview:

P-TAL (Punjab Thathera Art Legacy) is the story of a brand which started as a college project under SRCC, to revive India's only UNESCO listed craftform of Thatheras from Amritsar, Punjab. P-TAL aims to revive the old traditions of India in a contemporary form and take them to the world! P-TAL runs on three fundamentals - developing an organised market to promote the craft legacy of Thatheras, creating designs for urban consumers and leveraging contemporary marketing to sell traditional art. In India, eating in brass and copper vessels has been practised for years. Considered beneficial for health, these vessels are expensive & harder to maintain and have lost the favour of the masses in modern times. P-TAL aims to change that and bring back people to the rich old traditions so that people make the 'right' choice, not the easy one.

Role: Client Servicing Executive

Location: Barwala, Haryana

Salary: As per industry standards

Position Overview : We are seeking a highly motivated and proactive individual to join our team as a Customer Care Executive. In this role, you will be responsible for effectively managing and resolving customer queries through various communication channels, primarily via email. Additionally, you will be responsible for addressing and resolving grievances with e-commerce marketplaces on a daily basis. The ideal candidate will possess strong analytical skills, a strategic mindset, good communication skills and the ability to thrive in a fast-paced startup environment.

Responsibilities:

? Actively engage with customers through email correspondence, ensuring prompt and accurate responses to their queries, concerns, and requests. Strive to provide exceptional customer service and maintain high customer satisfaction levels.

? Communicate with various e-commerce marketplaces to address and resolve any grievances or issues raised by them. Develop strong relationships with marketplace representatives and act as the main point of contact for dispute resolution.

? Handle order updates and ensure timely and accurate order processing in the Zoho system. Coordinate with internal teams to ensure smooth order fulfilment and delivery.

? Possess a thorough understanding of delivery channels such as Delhivery, DTDC, etc. Collaborate with logistics partners to track shipments, address delivery-related queries, and proactively manage any potential issues or delays.

? Standard Operating Procedures (SOP): Create and maintain standard operating procedures to streamline customer care processes, enhance efficiency, and ensure consistent service delivery. Regularly review and update SOPs to incorporate best practices and improve overall performance.

? Reduce Return-to-Origin (RTO): Take proactive measures to reduce the rate of Return-to-Origin (RTO) by analyzing patterns, identifying root causes, and implementing corrective actions. Collaborate with relevant teams to improve product quality, packaging, and delivery processes.

Requirements:

? Proven experience in customer care, preferably in an e-commerce or marketplace environment.

? Excellent communication skills, both written and verbal.

? Strong problem-solving and conflict resolution abilities.

? Proficient in using customer support software, email platforms, and CRM systems.

? Familiarity with Zoho or similar order management systems.

? Knowledge of logistics and delivery channels, including experience with Delhivery, DTDC, or similar services.

? Ability to multitask, prioritise, and work in a fast-paced environment.

? Strong attention to detail and organisational skills.

We offer competitive compensation and a supportive work environment that values teamwork and personal growth. If you are passionate about providing exceptional customer service, resolving issues effectively, and making a positive impact, we would love to hear from you.

If you wish to apply, please send your resume at work@ptal.in alongwith answers to the following questions:

1. Why do you wish to work for P-TAL?

2. Please draft a sample email reply that you would send out as a polite response to a disgruntled customer (due to late delivery or product dissatisfaction)

3. How soon you can join P-Tal ?

Job Type: Permanent

Pay: ?20,000.00 - ?30,000.00 per month

Application Question(s):

• What is your current CTC ?
• What is your expected CTC ?
• How soon you can Join P-Tal ?

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person