Job Description

Position Title: Customer Support Executive

Years of Experience: 2+ Years

Work Model: Work From Office

Location: Bhopal (MP)

About Us: At "IZI", we are revolutionising the world of consumer drones with cutting-edge technology, innovative design, and a passion for excellence. we're on a mission to shake up the Indian tech scene by becoming the ultimate destination for cutting-edge gadgets that are both cool and affordable. We're talking premium features without the premium price tag.

Our vision? To be the catalyst for epic experiences fueled by technology. We want to empower the user to conquer adventures and turn everyday moments into something extraordinary.

But what truly sets IZI apart is our people. We are a team of dreamers, innovators, and trailblazers dedicated to pushing the boundaries of what's possible. We believe in fostering a culture of creativity, collaboration, and continuous learning, where every team member has the opportunity to grow and make a significant impact.

Join us, and you'll be part of a dynamic, forward-thinking company that's shaping the future of technology and making a real difference in the world. If you're passionate about drones, technology, and innovation, IZI is the place for you. Together, let's take flight and soar to new horizons!

( Website : )

What are we looking for:

Responsibilities & Skills:

? Understanding the products and services provided by the company.

? Monitoring and handling CRM

? Supporting the customer through email and phone calls.

? Resolving customer complaints and queries.

? Providing detailed information to customers.

? Maintaining records of each phone call for future reference.

? Offering exceptional customer service and satisfaction.

? Following up with customers for any further information.

? Taking feedback from the customers.

? Negotiating the terms and conditions with the customer.

? Contributing the work to the company's knowledge base.

? Maintaining a healthy relationship with the clients.

? Adhering to the company's rules and regulations.

Qualifications:

• High school diploma or equivalent; bachelor's degree is a plus.
• Proven experience in customer support or a related role.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and decision-making abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Familiarity with CRM software and support ticket systems.

Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Quarterly bonus
• Yearly bonus

Application Question(s):

• What is your current in-hand salary?

Experience:

• Customer support: 2 years (Preferred)
• Microsoft Excel: 1 year (Preferred)

Language:

• English (Preferred)

Location:

• Shymala Hills, Bhopal, Madhya Pradesh (Preferred)

Work Location: In person

Speak with the employer
+91 9753889095
Expected Start Date: 23/07/2024