Customer Support Executive (cse)
Job Description
Responsibilities
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Communicating with Technical Team
• Getting Product knowledge gradually to answer Customers Product related and Sale related queries
• Managing Feedback was given by Customers
• Assist in training junior Customer Support Representatives
Requirements and skills
• Experience as a Customer Support Specialist or similar CS role
• Familiarity with our industry is a plus
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling Customers query
Job Type: Full-time
Pay: ?15,000.00 - ?25,000.00 per month
Benefits:
• Health insurance
• Provident Fund
Schedule:
• Day shift
Language:
• Hindi (Preferred)
• English (Preferred)
Work Location: In person
Speak with the employer
+91 7760391395
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Job Detail
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Job IdJD3379183
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMH, IN, India
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EducationNot mentioned
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ExperienceYear