Customer Support Executive (cse)

Year    KL, IN, India

Job Description

• Responsibilities:
• o Lead Management: o Adding leads to the profile center. o Creating profiles based on lead audio. o Collecting primary details from customers through calls. o Customer Communication: o Explaining services and procedures to customers. o Creating groups and providing greeting messages. o Sending required document lists to groups. o Following up on document collection and pending documents.
• o Document Management: o Sorting and uploading documents to the drive. o Creating customer profiles based on documents and information.
• o Analysis & Report Management: o Logging in and downloading CIBIL reports. o Sending CIBIL reports to customers personally and to groups. o Analyzing CIBIL reports to identify obligations. o Reviewing bank statements for EMI deductions.
• o Bank Coordination: o Collecting filling details during the login process. o Sending customer documents to banks for login via email. o Coordinating with customers, updating bank updates, and providing details.
• o Data Management: o Updating the all-Profile - document received and pending sheet. o Provide daily case updates, including the status of all cases. o Ensure all updates are accurately recorded in the profit centre.

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Internet reimbursement

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person

Application Deadline: 30/11/2024

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Job Detail

  • Job Id
    JD3517751
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Contract
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    KL, IN, India
  • Education
    Not mentioned
  • Experience
    Year