Job Description

We are looking for a dynamic and customer-focused Customer Support Executive to join our team at our Kanhangad office. The ideal candidate should possess excellent communication skills and a passion for providing exceptional customer service.

Key Responsibilities:

• Customer Assistance: Handle customer inquiries via phone, email, and chat, providing prompt and accurate responses to ensure customer satisfaction.

• Issue Resolution: Identify, troubleshoot, and resolve customer issues efficiently, escalating cases as needed to ensure timely resolution.

• Order Management: Assist customers with order processing, tracking, and returns, ensuring a smooth and hassle-free experience.

• Product Knowledge: Develop in-depth knowledge of our products/services to provide comprehensive assistance and advice to customers.

• Customer Relationship Management: Build and maintain positive relationships with customers, fostering trust and loyalty.

• Feedback Collection: Gather customer feedback to identify areas for improvement and relay this information to relevant departments.

• Reporting: Generate regular reports on customer issues, resolution timelines, and feedback for performance evaluation and improvement.

Skills and Qualifications:

• A degree in any relevant field.

• Strong communication and interpersonal skills.

• Ability to resolve issues and handle customer complaints professionally.

• Patience and a customer-first approach.

• Previous experience in customer support or a related field is a plus.

• Proficiency in using customer support software and tools is an advantage.

If you are passionate about helping customers, resolving issues, and contributing to a growing team, we would love to hear from you!

Apply now to join our team and make a positive impact on our customer experience!

Job Type: Full-time

Pay: ?12,000.00 - ?15,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Speak with the employer
+91 8921218191
Expected Start Date: 01/11/2024