Customer Support Executive (cse)
Job Description
They are responsible for the following duties and responsibilities:
• Responding promptly to customer inquiries through various channels such as phone, email, and social media
• Understanding customer needs and providing appropriate solutions and attention
• Communicating with customers about their experiences with a product or service
• Providing information about products and services, taking orders, and addressing customer complaints
• Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Escalating unresolved issues to the designated internal teams for further investigation
• Working closely with the product or service teams to learn about product details, services.
• Providing feedback on the efficiency of the customer service process and contributing to the development of customer service policies and procedures
• Maintaining a thorough knowledge of the organization's products or services and ensuring this knowledge is kept up to date
• Ensuring customer satisfaction and providing professional customer support.
• Strong Communication Skills.
Job Types: Full-time, Permanent
Pay: ?25,000.00 - ?30,000.00 per month
Benefits:
• Health insurance
• Provident Fund
Schedule:
• Day shift
Supplemental Pay:
• Yearly bonus
Experience:
• total work: 3 years (Required)
Work Location: In person
Application Deadline: 01/06/2025
Expected Start Date: 07/12/2025
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Job Detail
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Job IdJD3568503
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKA, IN, India
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EducationNot mentioned
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ExperienceYear