Customer Support Executive (cse)
Job Description
• Respond promptly to customer inquiries via phone, email, chat, or other communication channels.
• Resolve customer complaints by identifying the issue, determining the cause, and providing appropriate solutions within the required time frame.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Update customer accounts with accurate and detailed information regarding interactions and resolutions.
• Collaborate with internal teams to address and resolve complex customer issues.
• Proactively identify areas for improvement in the customer experience and suggest solutions.
• Track and report recurring customer issues to help improve processes and products.
Requirements
• Proven experience in customer service or a related role.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using customer service software, CRM systems, and basic office applications.
• A customer-oriented mindset with a passion for delivering outstanding service.
Job Type: Full-time
Pay: ?20,000.00 - ?30,000.00 per month
Benefits:
• Paid time off
• Provident Fund
Schedule:
• Day shift
Ability to commute/relocate:
• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Experience:
• total work: 1 year (Preferred)
Work Location: In person
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3567960
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Contract
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationKA, IN, India
-
EducationNot mentioned
-
ExperienceYear