Customer Support Executive (cse)
Job Description
Job description
:
Our Customer Experience Executive play a crucial part in the mission to deliver timely, accurate and professional customer service to all our customers. In a fun and fast-paced environment, this position requires Call, Email and Chat communication with customers.
What will you be doing
1.Provide help and advice to customers using DrinkPrime's protocols or services;
2. Communicate courteously with customers;
3. Handle customer complaints/inquiries or requests;
4. Keep accurate records of discussions or correspondence with customers;
5. Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution;
6. Finding ways to measure customer satisfaction and improve services.
What we need in you..
1. Experience in working on ticketing tools like - Freshdesk, Zendesk, etc.
2. Experienced in Calls & Emails
3. Good to have chat experience (Optional)
4. Excellent English communication skills
5. Strong sense of customer empathy
6. Creativity and a good sense of humour will be an added advantage
Job Type: Full-time
Pay: ?250,000.00 - ?350,000.00 per year
Ability to commute/relocate:
• HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Language:
• English (Required)
Work Location: In person
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Job Detail
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Job IdJD3483904
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKA, IN, India
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EducationNot mentioned
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ExperienceYear