Job Description

Job description

Role: Customer Service Department: Service & Operations

Employment Type: Full Time, Permanent Location - Jamshedpur

Position Overview:
We are seeking a dynamic and customer-focused individual to join our team as Customer Support Associate for a Voice Process. In this role, you will be responsible for effective voice interactions with customers, providing exceptional support, and ensuring a seamless customer experience. The ideal candidate possesses strong communication skills, a knack for problem-solving, and the ability to multitask efficiently.

Key Responsibilities:
In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor IN this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work

Please note that this role may require you to work in rotational shifts.

Qualifications:

High school or equivalent.

Previous experience in a customer service or contact center role is a plus.

Benefits:

Fresher- 12000 PM and Experience - 15,000 PM

Shift: Rotational Shifts From 8am to 8pm

Skill required: Candidate should have good English communication skill (Written & Verbal)

Age limit: 18 to 35 Years

Interview Rounds: HR Round->Operations Round->Versant->Client Validation

Walk-in : Zone 1 Mall, Reliance smart bazaar building Plot no-1560, NH-33, 3rd floor, PO, PS, Mango, Jamshedpur, Jharkhand 831012

HR calling Number-9057804744 (Jasleen)

Job Type: Full-time

Pay: ?12,000.00 - ?15,000.00 per month

Benefits:

• Paid time off

Schedule:

• Day shift
• Rotational shift

Supplemental pay types:

• Overtime pay
• Performance bonus

Education:

• Higher Secondary(12th Pass) (Required)

Language:

• English (Required)

Work Location: In person