Job Description

Job Title: Service Coordinator
Location: Ahmedabad, India

:
We are seeking a highly organized and detail-oriented Service Coordinator to join our team in Ahmedabad. The Service Coordinator will be responsible for coordinating service activities, managing schedules, and ensuring timely delivery of services to our clients. The ideal candidate will have excellent communication skills, the ability to multitask, and a strong customer service orientation.

Responsibilities:

• Coordinate service activities, including scheduling appointments, dispatching technicians, and managing service requests.
• Communicate with clients to understand their service needs and provide updates on service status.
• Maintain accurate records of service calls, including client information, service details, and resolution notes.
• Monitor service schedules and ensure timely completion of service tasks.
• Collaborate with internal teams to ensure resources are allocated efficiently and service standards are met.
• Identify opportunities for process improvement and implement solutions to enhance service delivery.
• Address client inquiries and resolve any issues or concerns in a timely manner.
• Prepare reports on service performance and key metrics for management review.
• Stay informed about industry trends and best practices in service coordination.

Requirements:

• Bachelor's degree in business administration, management, or a related field.
• Proven experience in a service coordination role, preferably in a similar industry.
• Excellent organizational and time management skills.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment and adapt to changing priorities.
• Proficiency in MS Office and service management software.
• Customer-focused mindset with a commitment to delivering high-quality service.
• Problem-solving skills and the ability to handle challenging situations professionally.

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?30,000.00 per month

Shift:

• Day shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person