Job Description

Essential Duties and Responsibilities:

? Respond efficiently and accurately to callers, explaining possible solutions, and ensuring the caller feels supported and valued

? Should be efficient in providing high quality customer service on Inbound & collect revenue over

Outbound calls.

? Answer or make calls to customers to learn about and address their needs, complaints, or other issues with products or services.

? Engage in active listening with callers, confirming or clarifying information and diffusing angry customers.

? Utilize software, databases, scripts, and tools appropriately.

? Understand and strive to meet or exceed call center metrics while providing excellent and

consistent customer service.

? Adhere to all company policies and procedures.

? Take part in training and other learning opportunities to expand knowledge of the company and position.

? Exceptional customer service, active listening, and verbal and written communication skills, and professional phone voice.

? Understanding of company products, services, and policies.

? Ability to ask prying questions and diffuse tense situations.

? Strong time management and decision-making skills

? Adaptability and accountability.

Required Skills and Qualifications:

? Graduate in any discipline.

? Excellent written and verbal communication skills

? Must possess a minimum of 1 years' experience in International Call Center Customer Service experience.

Whatsapp - 9560932363

Job Type: Full-time

Pay: ?20,000.00 - ?30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Rotational shift

Education:

• Bachelor's (Required)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Required)

Location:

• Gurugram, Haryana (Required)

Work Location: In person

Speak with the employer
+91 9560932363