Customer Support Executive (cse)
Job Description
Urgent hiring for Customer Support Executive
Location: Gurgaon (Near Huda City Metro Station)
:
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new Deals & Coupons
Follow up with customers to ensure their issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives
Requirements and skills
Experience as a Customer Support Specialist or similar CS role
Familiarity with our Ecommerce - Online platform is a plus
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
Please Note: We are alternate Saturday working
Job Types: Full-time, Permanent
Pay: ?20,000.00 - ?27,000.00 per month
Benefits:
• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund
Schedule:
• Day shift
Work Location: In person
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3567251
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Contract
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationHR, IN, India
-
EducationNot mentioned
-
ExperienceYear