Customer Support Executive (cse)

Year Gurugram, Haryana, India

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Key Responsibilities:

Respond to user inquiries via email, phone, or chat in a timely and professional manner
Troubleshooting technical issues and escalating them to the appropriate department when necessary
Investigating user issues and working with other teams to resolve them quickly and efficiently
Providing users with information about promotions, bonuses, and new games
Ensuring that users have a positive experience while playing on our platform
Collaborating with other departments to ensure customer satisfaction
Maintaining accurate records of customer interactions and transactions
Staying up-to-date with product and service knowledge to effectively provide support to customers
Meeting or exceeding customer support metrics, such as response time, first contact resolution, and customer satisfaction ratings

Key Skills and Experience Required:

Excellent verbal and written communication skills in English
Knowledge of Tamil, Telugu, or Malayalam is an added advantage
Proven customer support experience or experience as a client service representative of at least 1 year is a must
Ability to work under pressure and multitask
Good problem-solving skills and attention to detail
Familiarity with CRM systems and practices
Ability to work in a team environment
Knowledge of gaming industry trends and developments is a plus

Rotational shift, 6 days workingJob Types: Full-time, PermanentPay: \xe2\x82\xb9240,000.00 - \xe2\x82\xb9300,000.00 per yearSchedule:

Education:

Experience:

Work Location: In person

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