Job Description

Job Title: Customer Support Executive
Location: Vadodara, Gujarat
Salary: Up to ?30,000 per month
Employment Type: Full-Time, On-Site

About the Role:

We are looking for a proactive and customer-focused Customer Support Executive to manage and resolve customer queries, ensuring seamless communication and coordination with internal teams. The ideal candidate will have excellent problem-solving skills, the ability to handle customer concerns efficiently, and experience in managing end-to-end customer service processes.

Key Responsibilities:

• Act as the primary point of contact for existing customers, addressing queries and providing timely solutions.
• Coordinate with internal teams, including production, logistics, and sales, to resolve product delivery issues or delays.
• Monitor and track customer orders to ensure on-time and accurate delivery.
• Maintain detailed records of customer interactions, inquiries, and resolutions.
• Build and maintain strong relationships with customers to enhance satisfaction and loyalty.
• Analyze and escalate unresolved issues to higher management when necessary.
• Provide feedback and suggestions to improve processes and enhance customer experiences.

Qualifications & Requirements:

• Minimum 2+ years of experience in customer service, account management, or a related field.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Problem-solving attitude with a focus on customer satisfaction.
• Proficiency in MS Office (Excel, Word, Outlook).
• Bachelor's degree in any field is preferred.
• Knowledge of manufacturing or industrial processes is an added advantage.

Keywords for Job Portals:

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Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?30,000.00 per month

Work Location: In person