Job Description

Job Summary:

We are looking for a dedicated Customer Support Executive to join our dynamic customer service team. The ideal candidate will be responsible for providing exceptional service to our clients via chat platforms, addressing their queries, and offering solutions in a timely and professional manner.

Key Responsibilities:

Engage with customers through chat to address inquiries and resolve issues promptly.

Maintain a typing speed of at least 40 words per minute.

Demonstrate a high level of proficiency in English, with strong written and verbal communication skills.

Utilize problem-solving skills to handle customer complaints or concerns effectively.

Multitask between multiple chat conversations simultaneously without compromising service quality.

Provide product and service information to customers as required.

Document customer interactions and transactions accurately, logging all contact information and detailed problem descriptions.

Work collaboratively with team members to share best practices and improve service delivery.

Stay updated on product knowledge and company policies to ensure accurate information is provided to customers.

Participate in training sessions to continuously improve skills and knowledge.

Requirements:

Proven experience as a chat support specialist or similar customer service/chat support role.

Ability to type a minimum of 40 words per minute.

Fluency or near-fluency in English, with excellent comprehension skills.

Experience in handling multiple chats simultaneously with a strong ability to multitask.

Familiarity with chat software and CRM systems.

Strong interpersonal skills and a customer-focused approach.

Good problem-solving abilities and a detail-oriented mindset.

Flexibility to work in Rotational shifts (Morning 6am-2pm, Noon 2pm to 10pm , Night 10pm to 6am)

What We Offer:

A competitive salary and overtime

Opportunities for professional growth and development.

A supportive and inclusive team environment.

Jr. Customer/Chat Specialist:

Strong Written English

1-2 years of experience

27+ words per minute

Sr. Customer/Chat Specialist:

Strong Written & Oral English/Grammar

3+ years of experience

35+ words per minute

Job Types: Permanent, Full-time, Fresher

Salary: ?20,000.00 - ?30,000.00 per month

Schedule:

Day shift

Morning shift

Night shift

Rotational shift

Ability to commute/relocate:

Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Experience:

total work: 1 year (Preferred)

Speak with the employer : 8320416203

Job Type: Full-time

Pay: ?20,000.00 - ?30,000.00 per month

Schedule:

• Rotational shift

Application Question(s):

• Are you comfortable with rotational shifts?

Experience:

• Chat Support Executive: 1 year (Required)

Work Location: In person