Job Description

Greetings,

We're a group of fun, curious, out-of-the-box thinkers, who love working together to solve complex problems as much as we love hanging out together, and we're looking for a talented and experienced Customer Support Executive to join us!

Responsibilities:

• Respond to customer questions and issues via phone and email.
• Help the customer on live interactive phone calls to resolve issues questions.
• Lead the customer initiative from the support process acting as the primary customer liaison/point of contact.
• Answer incoming customer support calls, evaluate issues, and prioritize incoming requests for assistance from users experiencing problems with our product and services.
• Generate support tickets and transcribe voicemail content and add as text in the corresponding support tickets.

Skills:

Good interpersonal skills

Good computer skills

Active listening

Technical proficiency

Attention to detail

Quality Assurance

Product knowledge

Documentation and Reporting

Follow-up

Qualifications:

• Bachelor's degree in a relevant field preferred.
• Strong communication skills, both verbal and written, with the ability to explain technical concepts clearly to non-technical users.
• Excellent problem-solving abilities and attention to detail.
• Knowledge of CRM software and other customer support tools.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Flexibility to work in shifts and handle a high volume of customer inquiries effectively.

Job Type: Full-time

Pay: ?15,000.00 - ?22,000.00 per month

Schedule:

• Day shift

Experience:

• total work: 1 year (Required)

Work Location: In person

Speak with the employer
+91 9971014332