Job Description

Essential Duties and Responsibilities:

? Respond efficiently and accurately to callers, explaining possible solutions, and ensuring the

caller feels supported and valued

? Should be efficient in providing high quality customer service on Inbound & collect revenue over

Outbound calls.

? Answer or make calls to customers to learn about and address their needs, complaints, or other

issues with products or services.

? Engage in active listening with callers, confirming or clarifying information and diffusing angry

customers.

? Utilize software, databases, scripts, and tools appropriately.

? Understand and strive to meet or exceed call center metrics while providing excellent and

consistent customer service.

? Adhere to all company policies and procedures.

? Take part in training and other learning opportunities to expand knowledge of the company and

position.

? Exceptional customer service, active listening, and verbal and written communication skills, and

professional phone voice.

? Understanding of company products, services, and policies.

? Proficiency with computers and strong typing skills.

? Ability to ask prying questions and diffuse tense situations.

? Strong time management and decision-making skills

? Adaptability and accountability.

? Work from office role (All 5 Days).

Required Skills and Qualifications:

? Graduate in any discipline.

? Excellent written and verbal communication skills

? Must possess a minimum of 1 years' experience in International Call Center Customer Service

experience.

? Good knowledge of MS excel and office.

? Strong clerical skills.

? Self-motivated and team player

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?60,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Evening shift
• Fixed shift
• Monday to Friday
• Night shift
• US shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• International voice process: 1 year (Required)
• total work: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• Fluent English (Required)
• English (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person