Job Description

Job profile : Customer Support Executive

Company Description :

We are an IIT Delhi-incubated deep-tech EV startup. Vecmocon is making the EV ecosystem smart, connected and reliable by using its state-of-the-art solutions and data-centric approach, to drive the electric mobility revolution in India.

We are a young company with futuristic vision and stellar aspirations. We are a passionate team with capable and empathetic leadership, a great working environment and collaborative team culture.

Visit our website to know more -

Key responsibilities :

• Handle customer inquiries and complaints via calls.
• Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with internal departments to resolve customer issues.
• Follow communication procedures, guidelines, and policies.
• Stay updated on product knowledge and be able to answer questions regarding products or services.
• Identify and escalate priority issues to appropriate departments.
• Provide accurate, valid, and complete information by using the right methods/tools.

Qualifications:

• Proven customer support experience or experience as a client service representative.
• Minimum 2 years experience in call process and using software like Exotel, Call Desk etc.
• Strong phone contact handling skills and active listening.
• Excellent communication and presentation skills.
• Ability to work independently with minimal supervision.

Job Type: Full-time

Pay: From ?20,000.00 per month

Jadwal:

• Day shift

Tunjangan:

• Health insurance

Application Question(s):

• Are you comfortable in work location ? ( Delhi Okhla Phase 1)
• What is your Current CTC?
• What is your Expected CTC?
• What is your Notice Period?

Work Location: In person